FAQ’s

• What is the Unique StarShine App used for? Why do I need it?

  Unique StarShine App is an app like no other! This App provides quicker and easier communication between yourself (as an Individual, Parent, or Guardian) and all your support network and specialists.
  Through the App, you can personalise and manage all your important files and reports by storing them in one safe place. These can then be accessed and read at any time by yourself and all your nominated support networks (which is at your discretion).

  On the App, you can easily share your goals and successes via Messages or NewsFeed and by posting photos and videos of outcomes and goals achieved that your support network can view at any time.

  Unique StarShine Individual’s can share their likes, dislikes, triggers and also their medications/dosage on this App. This helps to assist their specialists, carers and support workers in helping to understand them more and what makes them tick, gain knowledge on what to avoid and to keep track of medications/dosages and when they are taken.
  Unique StarShine App can also assist you to keep track of appointments and events that are vital in your life as well as having the ability to invite support workers to participate in these activities/appointments if needed.

  Unique StarShine App is beneficial in helping you move forward to achieve goals of becoming more self-reliant and independent in the future.

  It is a virtual filing cabinet that you can access anywhere at any time and share with others at a touch of a button.
  Extremely convenient for people on the go who have busy and challenging lifestyles

• How to create my Account on the Unique StarShine App?

  Once you have downloaded the Unique StarShine App from either the Google Play or Apple App Store you will find 3x introduction pages followed by a create account/sign-in page.

  If you are unsure of what to do, please follow the instructions below or feel free to watch the App Navigation Help Videos found on the Unique StarShine website (uniquestarshine.com) – made for your convenience.

  For Myself (as yourself; an Individual signing up):

  • Create your account by entering the email address that you wish to have connected to your Unique StarShine App.
  • Next enter your chosen password and press the Create Account button.
  • Fill out your additional Profile Details.
  • Include an image or photo that others will associate with you – yourself. Press “Continue”.
  • When prompted, select “For Myself” tab to continue.
  • Select ‘Confirm” when asked if you still want to continue “For Myself”.
  • Continue to fill out the following screens relating to your personal information – eg. Triggers, Likes, Dislikes, Medications as this will allow your Specialists, Doctors, Therapists, Support Workers the information they require to enable them to assist you in the best way possible.
  • Select your Plan Type and fill in your Government Disability Funding/Benefits/Support details if applicable – (eg. NDIS for Australians or NASC for New Zealanders).
  • After receiving your recommended subscription, select Subscribe and fill in your payment details.

  **If eligible for Government Disability Funding/Benefit reimbursement, please speak to your Plan Manager or Needs Assessor for the best way to use your funding.

  Parent/Guardian (creating account “For Someone Else”):

  • Create your account by entering the email address that you wish to have connected to your Unique StarShine App.
  • Next enter your chosen password and press the Create Account button.
  • Fill out your Profile Details (you as the Parent/Guardian). Include a favourite image or photo of yourself or something that others familiarise you with.
  • When prompted, select “For Someone Else” tab to continue . When asked, “Are you sure you want to create profile For Someone Else?” – press “Confirm” tab.
  • Fill out the Dependant’s Profile Details.
  • Ensure to include an image or photo that others will associate with the Dependant – this may be of themselves, something fun, their favourite item/food, an image that is familiar for all those people you are in communication with. Press “Continue”.
  • Continue to fill out your Dependant’s Triggers, Likes, Dislikes and Medication – this will allow your Specialists, Doctors, Therapists, Support Workers the information they require to enable them to assist you in the best way possible.
  • Fill out the profile details for your Dependant(s). Also fill in your dependant’s Government Disability Funding/Benefits/Support details if applicable – (eg. NDIS for Australians or NASC for New Zealanders).
  • You will be asked “How many dependants” you wish to include in the plan. Enter the number of your dependants and receive your recommended Plan Type. After receiving your recommended subscription, select Subscribe and fill in your payment details.
    ** If your Dependant is eligible for Government Disability Funding/Benefit reimbursement, please speak to your Plan Manager or Needs Assessor for the best way to use your funding for reimbursement of the cost of the App.
  • Continue to enjoy using the Unique StarShine App to organise and coordinate with all your support team.

  Specialist/Therapist/Support Worker/Health Professional etc:

  • Once you have been invited by one of your client’s; Unique StarShine Individuals, Parents/Guardians – you will receive a “Welcome to Unique StarShine” email that will inform you of who has invited you.
  • The email will include your login details (email address and password) and also ask you to click on the “Verify” tab to verify your email address.
  • Please click the “Verify” tab at the bottom of the email. This will be followed with a message from Unique StarShine to say your email has successfully been verified.
  • Next, download the App from your respective Android (Google Play Store) or IOS (App Store) – you will find the Google Play and App Store links at the bottom of the email for your convenience.
  • Select “Sign In” to setup your account. Enter your email address and then the Password given in the Welcome email. Select the “Sign In” tab to start your journey with Unique StarShine App.
  • An “Update Password” screen will appear. Please follow the instructions on how many characters, letters, numbers are required to keep your password safe. Ensure your new password is one that you are comfortable with and one that you will remember.
  • Proceed to fill out your Profile Practitioner Details. Ensure to include a favourite image or photo of yourself or something that your clients (Unique StarShine Individuals and Parents/Guardians) will be familiar with.
    After the Welcome screen you will find a screen labelled “Requests”. Here you will see the parent/guardian/individual who reached out to invite you to share Unique StarShine.
  • Press “Accept” to allow yourself instant access to your Unique StarShine clients and the ability to explore and use the rest of the Unique StarShine App.
  • For all additional/future Unique StarShine clients you will receive their request via the Notifications icon within the App. The request will come through from themselves (as an Independant) or from their Parent/Guardian. Open the Notification to view which Unique StarShine is seeking connection with you.
    Press “Accept” to add them to your list of clients. Each new additional client will need to be accepted or declined by you individually.
• How to change/update my password on Unique StarShine App?

  If you want to refresh and update your old password to something different, please select: 

  • Your Profile page.
  • Settings button – found at the top left-hand corner.
  • Find in the list of Settings – “Update Password” – Select this option.
  • Follow the instructions to type your old password and then enter in your new password.
  • Immediately after changing your password a green box will appear at the top of the screen to let you know, “Password Updated Successfully”.
• What do I do if I forget my password?

  If you find yourself in a situation where you have forgotten your old password when trying to login, please select:

  • “Forgot Password?” – this is found underneath the Password box on the Welcome back logon screen
  • You will be taken to “Recover Password” screen. Please enter the email address you have associated/linked to the Unique StarShine App. 
  • Once you press the Continue box, you will notice immediately that a green box will appear to let you know that you will receive a password reset link if your email is registered. 
  • Please check your email for this new link. Select “Reset Password”
  • Create a new password, following the instructions on how many characters, letters, numbers are required to keep your password safe. 
  • Confirm your new password and press the Submit button. 
  • Immediately you should see that your “Password updated successfully” as a message on your screen. 
  • Proceed to use your new password to login to the Unique StarShine App. 
• As a Parent/Guardian/Independant Individual – how do I organise and setup my Folders/Sub folders?

  As a Parent/Guardian you will need to navigate to the “My StarShines” tab. If you have more than one Unique StarShine – select which one you wish to start with from the dropdown list.

  If you are an Independant Individual you will need to navigate to the “My StarShine Files” tab.

  • Press “+ New Folder” on the right side just under the “Shared” tab. 
  • Name the folder appropriately for your filing and organisational needs. Save your newly named folder.
  • To create subfolders choose a folder and then select “+ Add Sub folder”. Name your new sub folder and save.
• As a Specialist/Therapist/Support Worker/Health Professional – how do I view and find information about my clients?
  • As a Health Professional, Therapist or Support Worker you will need to navigate to the “Unique StarShine” tab. 
  • You can toggle between “Recent”, “Favourites” or “Clients”.
  • Here you can select to view a specific Unique StarShine from the “Clients” list, or alternatively search from the “Select Unique StarShine” dropdown option which client you wish to view.
  • Once you have selected a client, you can toggle between “Documents”, “Favourites” or “About” to find the information you need. 

  The information you have access to (files/folders) will be determined by what permissions the Parent/Guardian or Independent have given you for their files/folders (View and Edit or just View only).

• As a Parent/Guardian/Individual – How do I upload documents/attachments onto my Unique StarShine App?
  • Select which Unique StarShine folder and sub folder you want to upload your photo/file/document into. If you do not have any set up yet, create them first so that you have somewhere to store your documents.
  • At the bottom of the subfolder you will see a tab “+ Add Attachment” that you need to select. 
  • This will give you a choice to upload your document/file/photo from either your “Gallery” or “Document” or “Camera”. Choose the appropriate selection to attach and upload what you require.  
  • Once you have made your selection, you will see the attachment appear into your sub folder.  
  • If you wish to add comments, select the “Comments” tab (to the right of the “Attachments” tab) – write your comment and press “Send”. 
  • Your attachment can now be filed for future knowledge or you can share it with others via numerous options available within the app. 
  • If you are wishing to share and give permission to one or all of your Specialist, Doctors, Health Professionals and Support workers – select the Sub folder and select the Options button, scroll and select to “Invite/Manage Permissions” and then you have the choice who on your list to give permission to. You can also choose between giving them either just a view option or both a view and edit option. 
• As a Specialist/Therapist/Support Worker/Health Professional do I have the ability to store files and folders for myself? Can I also share my files with my clients?
  • Yes you do have both these abilities. You will need to navigate to the “Unique StarShine” tab. 
  • Proceed to the “Select Unique StarShine” dropdown. You will notice that at the top of the list the first option is “My Folders” (this is for you). Choose this selection and press “Apply” button. 
  • This is where you have the ability to save your own files within folders and sub folders. 
  • To get started please select “+ New Folder” and type in a name for your folder. Press “Save”. Once you have saved your new folder it will appear. 
  • To create a Sub Folder, choose the folder you wish to store it in and press “+ Add Sub folder” button at the bottom of the page. Name your Sub folder and press save. 
  • Continue to save files, documents, reports, images, videos within your filing space. 

  If you are unsure how to upload documents/files, please view the previous answer to the question, “How do I upload documents onto my Unique StarShine App?’

  These files can be kept completely private and confidential for only yourself to reflect on. Alternatively you also have the ability to share a file/sub folder (documents, images, information, reports, etc) with your clients if you wish. 

• As a Practitioner, Health Professional or Support Worker can I create a sub folder in my clients profile?
  • Yes, but on the condition that the client allows this. 
  • If given the permission – begin by navigating through the Unique StarShine page, select one of your Unique StarShine clients and select a folder and then sub folder. 
  • Select “+ Add Sub folder” button at the bottom of the page. Name a Sub folder and press save.
  • A green box will appear at the top of the page saying “Sub folder has been created successfully, it will be added when Patient will approve that. OK”. 
  • Once it has been approved by your client, the sub folder(s) will appear where you requested them to be and you can continue to start saving and uploading attachments for the both of you to share. 

  For you to be able to edit and create files/sub folders within Unique StarShine profiles it will depend on what permissions the Parent/Guardian and Independant Individual grant you as their Practitioner, Health Professional, Specialist or Support worker.

• What data format do the attachments need to be in that I post or send?

  The information that you want to send or post from Unique StarShine App can be in the following formats for: 

  • Documents >> PDF
  • Images >> JPEG and PNG.
  • Video >> MP4 
• What is the largest size file/document that I am able to send or post?

  This App has the capacity to send or post large documents – 50MB of data at a time. This includes files, documents, reports and scanned information. 

• What is the largest size attachment of a photo/video that I can send or post?

  Unique StarShine App has the ability to post or send images and video footage of up to 50MB at any one time per media file.

• How many folders can I make up for my files?

  You have the ability to create unlimited folders to file away all your important documents.

  Additionally this App also gives you the ability to create unlimited sub folders within each original folder. 

  Therefore, you have loads of room and ability to create, personalise and organise all of your Unique StarShine Individual(s) paperwork, files, reports and vital documents in an easy, accessible, manageable, safe place for your convenience. 

  Now you have the ability to carry with you all vital documents, ready to be able to send, post or reply to at the touch of a button, anywhere and at anytime.

• How do I invite my Practitioner/Specialist to use the App?

  After you complete the setup of your Unique StarShine profile you will want to invite  your Support Workers, Practitioner, Professional, Specialists to be part of your Unique StarShine support network. To do this you will need to go into your profile, then select:

  • Your Unique StarShine profile
  • Go to “Support” option/tab
  • Press the “+ Add” option on the right of screen under the “Support” button
  • “Add Support Network” screen will appear and you can invite your support worker, practitioner, professional, specialist by placing their email address into the box that says “Add support worker”.
  • Press the purple “+” plus sign at the end of the box to confirm. 
  • If your Support Worker, Practitioner, Professional, Specialist is already on Unique StarShine app then their name will appear on the list as their email is recognised. If this occurs, select the box on the right and the invite will be sent. 
  • A green box should appear at the top of your screen saying “Invitation sent successfully. OK”
  • Your invite to your Support Worker, Practitioner, Professional, Specialist will be sent to their email and they will be given the opportunity to respond back to your invite.
  • Once the invited Support Worker, Practitioner, Professional, Specialist accepts your invitation you will receive a notification showing you they have accepted your request.
    [Notifications: You can find and have access to your notifications on the following pages: Newsfeed & Calendar & Messages & Profile (where you see the ‘Bell’ symbol in the top right corner of the page). When you have a new notification from someone you will notice the bell symbol has a pink dot on the top right side to remind you to have a look at what communication has just come through].
    
  • Once you view your notification you will notice their details (Name and Speciality) have appeared under the Unique StarShine profile “Support” tab.  
  • You can now send a message to your Support Worker, Practitioner, Professional, Specialist and start communicating more easily.
  • You can also invite/manage permissions for each Support Worker, Practitioner, Professional, Specialist separately – to enable and allow them to view and/or edit your folders/documents as well as receive updates if there are any changes made. 
  • You can now invite your Support Worker, Practitioner, Professional, Specialist to an event/appointment/meeting on the Calendar screen (select the + button in the bottom right hand area of the screen).   
  • If for some reason your Support Worker, Practitioner, Professional or Specialist do not accept your invitation you will not receive a notification and therefore they will not be visible in the Unique StarShine’s profile under their “Support” tab.
• What ways can I communicate with others (friends, support network, specialists) within the Unique StarShine App?

  Unique StarShine App has numerous ways to communicate with different people in your network.

  • Newsfeed option/section
  • You can also communicate from the Unique StarShine section (the icon down the bottom of the app with the multiple heads/group). In this part of the App you can setup and personalise all your folders, sub-folders and files within your Unique StarShine virtual filing cabinet that you can access anywhere and at anytime. From here you can share your comments, documents, videos, photos, reports, goals, plans and all other vital information to those people you have personally selected to be on your Support Network contacts. You can also post attachments for others to see, comment on and like from your Gallery, Camera and Video.  
  • Within the calendar option of the App you can invite a person from your support network to an event, meeting, appointment, outing or other activity.
  • Message option/section – works just like text messages do. You can also attach items (documents, photos, reports, goals, etc) to the message by selecting attachments. This gives you options to select from your Gallery, Documents and Camera.
• How do I initiate my first message to someone in my support network?
  • To initiate your first message with someone in your support network (Practitioner, Support Worker, Health Professional, Specialist, etc) – you need to have already invited them to be a part of your Unique StarShine support network. If you have not done this, please see the instructions under “How do I invite my Practitioner/Specialist to use the app?” which will explain the steps on how to do this. 
  • Once this has been done and they have accepted your invitation, you can initiate a chat with your practitioner/support worker from the view practitioner profile which is located and accessible in the Profile tab.
  • Go to Unique StarShine profile 
  • Select “Support” button – this will take you to all your support network professionals.
  • Click on the support person’s picture/name.
  • You will get the option to “Send Message”. Select this button and start writing/typing your conversation. 
  • Once your chat has been initiated, it will be visible in the list of chats in ‘Messages’ page.
• As a Practitioner/Support Worker/Specialist – how do I initiate my first message to communicate with a Unique StarShine Individual or their Guardian/Parent?
  • Once you have accepted a Unique StarShine Individual’s request regarding association with them (or their dependant) their profile will appear on your list of Unique StarShines in group tab/page.
  • You can initiate a chat with a Unique StarShine Individual or their Guardian/Parent from this “Unique StarShine” tab.
  • Select from your dropdown list the Unique StarShine you wish to communicate with. 
  • Under their “Documents” tab will be any folders, documents, files that the Parent/Guardian or Independant Unique StarShine have given permission for you to view and/or edit.  
  • Under “Favourites” tab will be the files that you have selected to be on your favourite list.
  • Select the “About” tab where you will conveniently find the Unique StarShine’s details and information. You will also be able to have access to their Calendar and view any appointments you have with them. Additionally you have quick access to being able to Message them directly. This is where you can initiate a first contact with your Unique StarShine. 
  • Once this first initial contact has been made you can continue to “Message” them from this “Unique StarShine” tab.
  • Or alternatively, you can proceed to the “Messages” tab at the bottom of the App and continue contacting them through this avenue. 
• How do I use and share my Newsfeed posts with an individual support worker? Additionally, how do I share a post with all my support workers at once?
  • Start by navigating to your Newsfeed. This is where you will find posts from other people in your support network.
  • You can choose to engage with others by leaving a Like or Comment on their posts.
  • You can share and create your own post by selecting “Create a post” at the top of the Newsfeed page.
  • Add a comment/text in the “Say something…” box at the top of the page. If you wish, you can also add to your post a photo, video, screenshot, image or quote – chosen from your Gallery or Camera (taken on the spot).  
  • Often an image/video/photo doesn’t need words. So if you find yourself in this situation and do not wish to make a comment with your image attachment – you can easily just place an emoji or something simple like a full stop (.) symbol in the comment section instead. 
  • When ready, select who you want to see your post. You will find your support network list by pushing the network icon at the bottom of the screen (next to the image icon). Select who you wish to see your Newsfeed post and press “Add” and then “Post”. 
  • If you press “Post” it will automatically be visible to all your support workers on your entire list – if you do not select any specific individual(s) then everyone will have permission to view the post.
  • Whereas as mentioned earlier – if you create a post for a specific support worker or specialist, it will be visible only to the support worker(s) you have selected. 
  • Your post will now show up in your Newsfeed.
• How is my payment managed with the Government Disability Funding/Benefits/Support? Can I claim the purchase of the Unique StarShine App on my funding?

  Yes. Once you have purchased the Unique StarShine App there a number of ways you are able to claim your purchase amount back through Government Disability funding – (eg. NDIS for Australians or NASC for New Zealanders). 

  Given that each Individual will be at a different stage in their disability funding plan, it is strongly suggested to speak to your plan manager if you have one managing your funds to determine the best way to allocate your funding. 

  As you may be aware of, within the different Government Disability Funding/Benefits system, supports for participants fall under different Support Purpose categories: eg. in Australia under NDIS there are supports for CORE, CAPITAL and CAPACITY Building.

  One way in which the App can be claimed would be out of “Consumables” which falls under the “Core Budget” section of your funding, or it may also be available under “Assisted Technology”. 

  There are other ways within Government Disability Funding that could be available but it is best to speak to one of your Specialists or Plan Manager as they would be aware of your individual needs, plans and goals.  

  It is advised to speak with one of your Specialists, Therapists or Allied Health Professionals about the App and the benefits it will have for yourself and them in all areas of communication and managing reports and information. This way they can also place their recommendations forward in a letter/email for you to have if your management planner or if the Government Disability Funding are in need of any supportive correspondence for the purchase of Unique StarShine App.

• As a Parent/Guardian/Independant Individual – how much does the Unique StarShine App cost for me per subscription?

  For full access to all the Unique StarShine App features, including unlimited data storage an annual subscription for 1 Unique StarShine is $199.99. If you have 2 Unique StarShines under your care the price is $379.99 for the year, saving $19.99. For an annual subscription for 3 Unique StarShines or more the total price continues to increase in total savings.
  As mentioned above in previous question, this subscription can be claimed via your Government Disability Funding/Benefits/Support (eg. NDIS for Australians and NASC for New Zealanders) if you already have a managed plan. The easiest and best course of action would be to talk to your Plan Manager about the Unique StarShine App, how it will help support you and save you time in communication and managing files/reports with your whole support network. Plan Managers will be aware of your individual needs, plans and goals and be able to assist in which area of your funding can be utilised best.

• As a Practitioner/Health Professional/Support Worker – how much does the Unique StarShine App cost for me to manage and communicate with my clients?

  For full access to all the Unique StarShine App features, including unlimited data storage the Unique StarShine App is currently free to use for Practitioners, Health Professionals, Specialists and Support Workers. Unique StarShine aims to have a web design to cater more for your needs in the not-too-distant future. Once this is available there will be a minimal fee (tax deductable) for an annual subscription, but until then the App will remain free of charge for you.

• How do I use and organise my calendar?
  • Start by navigating to your Calendar tab at the bottom of the App.
  • There are 3x options to view your Calendar – Daily, Weekly and Monthly View. 
  • To create a new event, appointment, meeting or therapy session – select the “+” (plus sign) icon towards the bottom of the right side of the screen. Proceed to fill in the details for this, including the Unique StarShine and inviting any of your Support Network professionals/workers. Select “Create Event”. 
  • This event and its details will be sent through as a notification to those you have invited and included to be involved in the event. This will be shown in the event details on your calendar as “Pending” until they accept the invitation on their end.
  • Its easy to edit or delete an event. Simply select it from your Calendar and change it to the way you need/want it to be. Anyone else involved in this event will be notified of the changes you have made. 
• Why does my calendar have some appointments with stars on them, while others have circles? Whats the difference?

  You may have noticed after creating and accepting appointments or events from either Parents/Guardians/Independant Individuals or Practitioners/Health Professionals/Support Workers – that on the calendar there may be both stars and circles that appear on the dates.
  This is to make it easier for you to coordinate your routine at a glance and to know if it was yourself that initiated the appointment/event or if it was someone else that made it for you.
  Stars – representative of the Unique StarShine Individual appointments that have been made and created by their Parent/Guardian or themselves as an Independent Individual.
  Circles – are representative of appointments or events that have been created and made by Practitioners/Health Professionals/Support Workers for their Unique StarShine clients.

• I have just placed an appointment in my Unique StarShine’s Calendar and invited one of their support workers. Does this mean that the support worker now has full access to my Unique StarShines Calendar and events?

  No, not at all. When inviting a person from your support network – the Doctor, Specialist, Therapist, Carer will only be able to see the appointment(s) that they have been invited to or have made with the Unique StarShine.    

• Being a Doctor/Specialist/Support Worker – how many Unique StarShine Individuals are we able to have access to on the App?

  There is no limit to how many Unique StarShine Individuals you can have access to once the Parent/Guardian or Individual invites you to have access (and permission) to their folders and documents. You can be a support person to as many Unique StarShine individuals as you wish.

• My screen doesn’t seem to be able to rotate? Why is this?

  As per the design, the Unique StarShine App needs to be used in Portrait (vertically) only – this is to ensure its authenticity and for it to remain proportional for usage. 

• When I chose to upload and attach a photo/video/document the rotating Unique StarShine star seemed to be stuck, constantly spinning? Why is this?

  Like any App or device, sometimes it takes a little extra time to load a photo or video or document depending on the file size. 

• Within Messages, how do I delete an entire chat that I do not wish to keep anymore?

  To delete an entire conversation/chat you need to go into the chat.

  • Find the Option Menu (3x dots at the top right hand corner) within the Messages. 
  • Press. The option to Delete Chat will come up in red. Press these words ‘Delete Chat’ and another pop-up option will present itself asking “Are you sure you want to delete?” 
  • Press yes if you do not wish to keep the entire chat you have had with one of your contacts.
  • Another way you can also delete the entire chat is from the chat list screen.
• In Messages, when I pressed “Delete” in the Option Menu – it comes up with “Delete Chat”. I don’t want to delete the whole chat. Is there a way I can delete individual comments within the chat?

  Yes. You need to be inside the appropriate chat/message you wish to delete. 

  • Then press and hold the message/comment you wish to delete and an option pops up that says “Are you sure you want to delete?”. 
  • Press the red ‘Delete’ and the comment will go. 
  • You can only delete messages that you have sent, not the messages you have received from others. 
  • The only way to delete other peoples comments is to delete the whole entire chat/conversation
• How do I log out of the Unique StarShine App?
  • Go into your Profile Page.
  • Click “Settings” icon in top left corner.
  • Scroll down and choose “Logout”.
  • Press the Logout option.
• Where is my personal, private information and data kept? Does it remain confidential and safe? How secure is it?

  Your private and personal information will be kept extremely secure. Unique StarShine takes privacy very seriously and all important information in their care is kept confidentially and securely on Australian Servers.

• If I delete my account, what happens to my personal information?

  If you choose to delete your account then all your data and information will be lost. 

• Can all my personal information be recovered if I wish to signup again at a later stage?

  No, because once an account is deleted all data and information will be lost.